Information We Collect

Personal Information You Provide

When you register for our services or enrol in our learning programs, we collect information directly from you. This isn't about gathering data for the sake of it – we need specific details to provide our services effectively.

• Contact details: name, email address, phone number, and business address
• Account credentials: username and encrypted password
• Professional information: company name, role, industry sector
• Financial data: budget figures, spending categories, transaction patterns you choose to analyse
• Payment information: billing details for course enrolments and service subscriptions
• Communication records: messages you send us through contact forms or support channels

Information Collected Automatically

Like most online platforms, we automatically collect certain technical information when you visit plevxalune.com. This helps us understand how people use our platform and where we can improve.

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages viewed, time spent on sections, navigation patterns, feature interactions
• Location data: general geographic location based on IP address (city and state level)
• Cookies and similar technologies: session identifiers, preference settings, analytics tags

Information From Third Parties

Occasionally, we receive information about you from external sources. This might happen when you use single sign-on services or when our payment processors share transaction confirmation details. We only work with reputable third parties who respect privacy standards.

How We Use Your Information

We're straightforward about this. Every piece of information we collect serves a specific purpose related to providing and improving our services. Here's what we actually do with your data:

Data Sharing and Disclosure

We keep your information within a tight circle. Sharing only happens when absolutely necessary for service delivery or when legally required. Here's who might see your data and why:

Service Providers

We work with carefully selected third-party companies that help us run plevxalune. These include cloud hosting providers, payment processors, email delivery services, and analytics tools. All service providers are bound by strict confidentiality agreements and can only use your data to perform services on our behalf.

Business Transfers

If plevxalune is involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. We'd notify you before any transfer and explain how the new entity will handle your data. Your rights under this privacy policy would continue to apply.

Legal Requirements

Sometimes we're legally obligated to share information. This happens when we receive valid subpoenas, court orders, or other legal processes. We'll also disclose information if necessary to protect the rights, property, or safety of plevxalune, our users, or the public – but only when genuinely required.

With Your Consent

We'll ask for your explicit permission before sharing your information in any situation not covered above. You're always free to say no, though this might limit certain services that require third-party integration.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights – we've built systems to make them practical and accessible.

How to Exercise Your Rights

Send your request to help@plevxalune.com with "Privacy Request" in the subject line. Include your full name, account email, and a clear description of what you're requesting. We'll verify your identity before processing any request – this protects you from unauthorised access attempts.

Most requests are completed within 30 days. For complex requests requiring extensive data retrieval, we might need up to 60 days. We'll keep you informed throughout the process.

Data Retention and Deletion

We don't keep your information longer than necessary. Here's our approach to data retention:

Active Account Data

While your account remains active, we retain your personal information and usage data to provide ongoing services. Your financial analysis data is stored as long as you're using our platform to track budget deviations over time.

Closed Account Data

When you close your account, we begin a deletion process. Most personal information is removed within 90 days. Some data must be retained longer to meet legal requirements – particularly financial transaction records, which we keep for seven years as required by Australian tax law.

Specific Retention Periods

• Account information: Duration of active account plus 90 days after closure
• Financial transaction records: Seven years from transaction date
• Learning program enrolment data: Three years after course completion
• Support communications: Two years from last contact
• Marketing consent records: Five years or until consent withdrawn
• Anonymised analytics data: Retained indefinitely for research and improvement

You can request early deletion of certain data types by contacting us. We'll honour these requests where legally permissible.

Cookies and Tracking Technologies

plevxalune uses cookies and similar technologies to make our platform work properly and to understand how people use our services. You have control over most cookie types.

Essential Cookies

These are necessary for basic platform functionality. They handle things like keeping you logged in, remembering your language preferences, and maintaining your session security. Essential cookies can't be disabled without breaking core features.

Analytics Cookies

We use analytics tools to understand which features get used most, where users encounter difficulties, and how we can improve the learning experience. This data is aggregated and anonymised – we're looking at patterns, not tracking individuals.

Preference Cookies

These remember your settings and preferences, like display options, report formats, and interface customisations. They make plevxalune work the way you want it to.

Managing Cookies

Your browser settings allow you to refuse cookies or alert you when they're being set. Be aware that disabling cookies might limit some platform functionality. Most modern browsers include detailed cookie management tools in their privacy settings.

Third-Party Links and Services

Our platform occasionally links to external websites and resources. Once you leave plevxalune.com, you're subject to the privacy policies of those third-party sites. We're not responsible for their practices, even when we've recommended the resource.

We try to link only to reputable sources, but you should always review the privacy policy of any site you visit. This is particularly important when sharing personal or financial information with external services.

Social Media Integration

If you choose to share plevxalune content on social platforms, those networks will collect information about your activity according to their own policies. We don't control what they do with that information.

Children's Privacy

plevxalune is designed for adults and business professionals. Our services aren't intended for anyone under 18 years old. We don't knowingly collect personal information from minors.

If we discover that we've inadvertently collected information from someone under 18, we'll delete it immediately. If you're a parent or guardian who believes your child has provided us with personal information, contact us at help@plevxalune.com.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate from other countries. When data leaves Australia, we ensure adequate protection through approved transfer mechanisms.

We only work with international service providers who maintain privacy standards comparable to Australian requirements. This typically involves standard contractual clauses approved by Australian privacy authorities.

If you're accessing plevxalune from outside Australia, your information will be transferred to and processed in Australia according to this privacy policy and Australian privacy law.

Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email and by posting a prominent notice on plevxalune.com.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review it periodically, especially before sharing new types of information with us.

Continuing to use plevxalune after policy changes indicates your acceptance of the updated terms. If you disagree with modifications, you should stop using our services and contact us about closing your account.

Australian Privacy Principles Compliance

plevxalune complies with all 13 Australian Privacy Principles (APPs) set out in the Privacy Act 1988. This includes:

• Open and transparent management of personal information
• Anonymity and pseudonymity options where practical
• Collection only when reasonably necessary for our functions
• Dealing with unsolicited information appropriately
• Clear notification about collection purposes
• Proper handling of government-related identifiers
• Direct marketing only with consent and opt-out options
• Protection against overseas disclosure risks
• Quality and accuracy of information maintained
• Security of personal information
• Individual access to their own information
• Correction of inaccurate information
• Proper handling of sensitive information

Our APP compliance extends to all business activities, including our learning programs, budget analysis services, and customer support operations.